Unified Communications

Hosted UC refers to a communication system that uses Voice over IP to provide a Cloud-based phone system and messaging systems for businesses. Often this service is provided by a network service provider as part of an overall network solution. This type of solution provides a customer with the ultimate flexibility as access to “seats” is typically purchased on a monthly basis and can scale up and down as needed. The hosted infrastructure required to provide UC functions (chat, presence, etc.) resides in the data center of your service provider. Your IP connection to the cloud allows users to access that functionality. Back-end infrastructure is all bundled in a monthly fee.

Customers also enjoy the flexibility of the actual dial tone access being provided by the provider in a scalable fashion as well. Customers also are out of the phone system management business and the uptime and investment in keeping the solution running stay with the Hosted provider.

Enterprise features are available for even small-scale customers, giving them the ability to purchase advanced solutions like contact centers typically on a one-off basis. Providers work hard at delivering Hosted VOIP as reliable as possible. Allowing a customer to scale to meet demand.

Read about the Advantages of Using a Cloud-Based Communication System .

Our team can help you find and win more UCaaS opportunities. Contact us today!